Disclaimer: Barnes and Noble Self Publishing is an independent writing, editing, and publishing support services company. We are not affiliated with Barnes & Noble, Inc., Barnes & Noble Press, Amazon KDP, IngramSpark, or any other publishing platform or bookstore. All fees are for our services only and do not include third-party platform fees. We do not guarantee sales results or bestseller status.  |  Read Full Disclaimer

Refund Policy

At Barnes and Noble Self Publishing, we are committed to providing high-quality services. We want you to be fully satisfied with the work we deliver. However, in cases where you may not be satisfied, we offer the following refund policy:

1. Refund Eligibility

Refunds will only be considered under the following conditions:

  • If you request a refund before the work has started. Once the work is initiated, refunds will only be processed after deducting applicable transaction charges and service costs.
  • If you are not satisfied with the final product, and the issue is not resolved through our unlimited revision policy within the allowed time frame.
  • If your request falls within the eligibility time frame mentioned in the "Revision" section below.

2. Requesting a Refund

To request a refund, you must contact us within the following time frames:

  • For work that has not yet started: A full refund will be issued.
  • For work in progress or completed work: A refund will be processed after deducting transaction charges if the work has already begun.
  • If you are dissatisfied with the project after completion, you must request a refund within 5 days of receiving the final product. After 5 days, no refund requests will be considered, and satisfaction will be assumed.

3. Revision & Refund Eligibility

We offer unlimited revisions within the following guidelines:

  • All revision requests must be made within 7 days of the project delivery.
  • In exceptional cases, revisions can be requested within 14 days after project completion.
  • Once the client is satisfied with the revisions, no further refunds will be provided.

4. Refund for Digital Products or Services

If the services provided involve digital products, including e-books, PDFs, or other digital assets, the following applies:

  • We do not provide refunds for digital products once the download link has been provided or the product has been delivered to the client.
  • If there is a technical issue or error with the digital product, we will provide a replacement or fix the issue as soon as possible. If the issue cannot be fixed, a refund may be provided.

5. Non-Refundable Services

There are certain situations in which no refunds will be issued. These include, but are not limited to:

  • Work that has been delivered according to the client's original requirements.
  • After the 5-day period for refund requests has passed.
  • Requests for a refund after the project has been completed and accepted by the client.

6. Refund Process

If you are eligible for a refund, the process will be as follows:

  • Refund requests must be submitted in writing to Barnes and Noble Self Publishing via email or our contact form.
  • We will review the refund request and process the refund within 7 business days after approval.
  • If the refund is approved, we will issue the refund to the original payment method used during the transaction.

7. Non-Refundable Fees

Any fees associated with third-party services (such as payment gateway fees, taxes, etc.) are non-refundable and will be deducted from the refund amount where applicable.

8. How to Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please feel free to reach out to us:

We are committed to providing the best service possible and ensuring that our clients are satisfied with the services rendered. We appreciate your understanding and cooperation in maintaining a smooth process.

Get in Touch

If you’ve got a project in mind, give us a call at (510) 462-5465 . We’re ready to help you out!